Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of Cancel order/exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
The return policy is divided into four parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.Part 1 – Cancellation of Orders
Seniority believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
Any amount paid at the time of placing order shall be refunded back on the cancellation of Order in the same payment mode.Part 2 – Return/Exchange, Return Window and Actions possible
The return and exchange policy for products sold on www.Seniority.in is 7 days from the date of delivery. For certain specific hygiene and edible products, there are no returns / exchanges.
There could be certain circumstances beyond our control where you could receive damaged/defective product(s) or a product that is not the same as per your original order. Seller will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product(s), please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email- firstname.lastname@example.org
The return process of the product can be restricted depending on the nature and category of the product(s).(a) Conditions for return:
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.(c) The Return Process
Please follow the below process for returning your parcel to us
Further Please Note: If a rare product is specially ordered for a customer, the product may have to be ordered on a no-return/ refund basis. This, of course, will be informed to the customer at the time of the purchase on the Website.(d) The Returns Process for a Damaged / Wrong Item
If you receive a damaged product(s) and would like a refund, please send us a message at email@example.com, advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you. This must be done within 2 (two) days of receipt of the product. Please return the item to us following the same procedure as stated in the Returns section. We ‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time. We can alternatively also offer you a free replacement of the product.(b) Refunds:
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller, its registered vendor or authorized personnel. Refund will be processed based on the mode of payment of the order.