Grievance Redressal Policy

Seniority is duty bound to provide fair treatment to our Consumer and Consumer grievances. What does "Grievance" mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Seniority Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Customer Care number and email available on the platform.

Journey:

Click on ‘Contact us’

It will open to Contact us screen where you can find ‘Contact Customer Care’ numbers and email id. You will find a Write us Option to write to us.

You can call on the customer care numbers or you can write email or you can submit your concern by writing us and Click the button “submit”.

If your query / complaint not resolved needs to be escalated: As per the applicable laws, Seniority has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:
Mr. Hitashi Garg
Company name: HCAH Senior Care Pvt Ltd.
Contact no: ____ Email: grievance@seniority.in
Address: HCAH Senior Care Private Limited C-42, R/S C Block Road, NDSE-II, Near Mehra Sons, New Delhi-110049 India.

Our ‘Grievance Redressal Mechanism’ is as follows:

The customer may contact our Grievance Officer in case he/she is not satisfied with the resolution provided by our customer care. A ticket ID generated during the interaction with customer care should be provided while contacting the grievance officer.

The Consumer shall receive an acknowledgment- a system generated “Unique ID” for its grievance within 48 (Forty-Eight) hours through email or phone call or SMS to track the grievance status.

‘Consumer Care’ & ‘Grievance Officer’ shall take all the best endeavours to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.

A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:

When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance.

For more details, please visit Terms of Use